Getting Help

If you need assistance while using exitcloud.io, several support options are available depending on your needs.

Documentation

Start with the documentation:

• step-by-step guides
• explanations of reports and scores
• platform concepts and workflows

Most common questions can be answered directly from the docs.

In-platform guidance

The platform includes:

• contextual help texts
• inline explanations
• validation messages during assessment setup

These are designed to guide you through the assessment workflow safely and correctly.

Email support

For technical issues, questions, or feedback, you can contact the support team via email.

Typical topics include:

• assessment execution issues
• credential or permission questions
• billing and credits
• report availability